Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at deborra.naturalskincare@gmail.com. Please note that returns will need to be sent to the following address:

Deborra Organic/ Natural Skincare

47 Tanfields Grove

Corby, Northants

NN171HJ 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at deborra.naturalskincare@gmail.com.

Your Rights Under UK Consumer Law 

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. To exercise this right, please contact us at [your email] within 14 days of receiving your order. Please note that for hygiene reasons, this right does not apply to opened or used skincare products.

 

Return shipping                                                                                                                                          Customers are responsible for paying return shipping costs. We recommend using a tracked service as we cannot be held responsible for items lost in transit. Original shipping costs are non-refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
 Custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at deborra.naturalskincare@gmail.com.